Shipping & Returns

As carefully crafted as our English longbows, as reliable as our bowstrings, TrueBowGear delivers traditional archery equipment worldwide with the precision of a master bowyer. Whether you’re fletching arrows or tillering your flatbow, we ensure your gear arrives with the same care we put into making it.

Shipping Your Order

Our Return Quiver Policy

Like an arrow that needs adjusting, sometimes gear needs returning. You may return most items within 15 days of delivery for a full refund or exchange.

Return Requirements

• Items must be in original, unused condition
• Original packaging must be intact (with fletching undamaged for arrows)
• Proof of purchase must accompany the return

The Return Process

Follow these steps as carefully as nocking an arrow:

1. Prepare Your Return
   Pack the item securely in its original packaging, including all accessories and documentation. For arrow-related items, use adequate protection to prevent damage during transit.
2. Contact Our Bowyer’s Team
   Email your return request to [email protected] using this template:
   
   Subject: Return Request – Order #[Your Order Number]
   
   Dear TrueBowGear Bowyer’s Team,
   I would like to request a return/exchange for the following item(s):
   Order Number:
   Item Name:
   Reason for Return:
   Please advise on the return process.
   
   Yours in archery,
   [Your Full Name]
   [Your Contact Information]
3. Receive Return Instructions
   We’ll respond within 2 business days with return authorization and shipping instructions. For exchanges, please specify your preferred replacement item.
4. Ship Your Return
   Send your package to:
   TrueBowGear Returns
   29 King St
   London, GB EC4Y 2LD
   
   We recommend using a tracked shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

• Processing Time: 3-5 business days after receipt
• Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Timeline: Allow 5-10 business days for the refund to appear in your account

For exchanges, we’ll ship your new item once the return is processed, using your preferred shipping method.

International Returns

For archers outside the UK:

• Please mark the package as “Returned Goods” to avoid customs charges
• Original shipping costs are non-refundable
• Refunds will be processed in GBP and may vary slightly due to exchange rates

Damaged or Incorrect Items

If your order arrived damaged or incorrect, contact us immediately at [email protected]. We’ll arrange for a replacement or refund and cover return shipping costs.